Live Call Answering

Calls are answered promptly in your company name by allocated receptionists acting on your instructions. You receive immediate notification by email, including the callers recorded message and contact details. You control how the divert works whether, it's automatic or only activated when any of your public numbers are unreachable or remain unanswered after several rings.

Live call answering ensures that someone will always answer the telephone when you are out or unavailable. We become your virtual secretary in your London or European Office. You are then supplied with a private number, to which any of your existing telephones can be diverted.

Features

  • Call routing - calls to your business number can be diverted and answered from your home, office or mobile telephone, without the need of divulging your private numbers.
  • Call alert - lets you determine whether a call is a personal or business call, before answering the phone.
  • Voicemail to email - personalised voice mailbox facilities with messages converted to audio files emailed to your computer and accessed from anywhere in the world.
  • Professional Call Answering - every call answered promptly and professionally in your business name within 1 ring, promoting your companies services.
  • Conversation Recorder - the ability to record and monitor any conversation and at the push of a button record the whole conversation beginning to end.
  • Music on hold - the ability to play music to the customer while they wait.
  • Call Queuing - A facility meaning unlimited incoming calls, calls will never be engaged again.
  • We operate live between 8am - 7pm Monday to Friday & 9am - 3pm on Saturdays.

Advantages

  • Calls answered professionally whether you are available or not.
  • Better and bigger first impression.
  • Never miss important calls, more likely to capitalise on new sales leads.
  • Callers never get an impersonal answerphone and you are much more likely to get their message.
  • Allows you to fully capitalise on sales leads generated by your advertising.
  • Increased quality of your customer service.
  • Cheaper than employing a team of receptionists.
  • Messages remain private and are easily accessible.
  • Receive notification of calls immediately- including callers name, number and short message.
  • Compatible with mobile and landline numbers including: 0800 Free phone, 0845 Local Rate, 020 Local Area.

You are the best person to talk about you business. Live Call Answering comes to the rescue at those times when you are not available and ensures that calls are answered professionally every time.

When you first sign up you supply a range of basic details such as your company name, your preferred greeting, a call back time expectation. The timeframe in which the operator will tell a caller you'll get back to them, the email address you want messages sent to.